Mobile Bev. Pros Podcast

E56 - What Happens After They Book You?

• Season 6 • Episode 4

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In this episode, Sarah delves into the complex world of client experience operations, focusing on what happens after a client books your services and how to create the most efficient and seamless experience for everyone involved.

Sarah breaks down this crucial aspect of operations into five distinct phases:

  • Onboarding: Setting clear expectations and laying the foundation for a successful partnership.
  • Planning: Gathering essential event information to ensure a tailored and well-prepared service.
  • Staging: Making physical preparations to create the perfect atmosphere for the event.
  • Execution: Delivering a flawless event experience while remaining adaptable to any changes.
  • Offboarding: Leaving a lasting, positive impression to foster long-term client relationships.

Throughout the discussion, Sarah emphasizes the significance of each phase in creating a seamless and profitable business.

She highlights the importance of the onboarding phase in establishing client expectations, the planning phase for collecting vital event details, the staging phase for ensuring everything is in place, executing the event with flexibility, and offboarding to create a memorable experience.

This episode underscores the critical role of detailed systems and client touchpoints in delivering a premium client experience and achieving long-term success in the mobile bar industry.

POST-BOOKING EMAIL TEMPLATES + CLIENT QUESTIONNAIRE (A LA CARTE)
https://shop.mobilebevpros.com/post-booking-email-templates-client-questionnaire

POST-BOOKING EMAIL TEMPLATES + CLIENT QUESTIONNAIRE (ACADEMY)
https://academy.mobilebevpros.com/resources/post-booking-email-templates-client-questionnaire/

JOIN THE MOBILE BAR ACADEMY
https://mobilebevpros.com/join-mobile-bar-academy/

WORK WITH SARAH
https://mobilebevpros.com/coaching/
JOIN OUR FREE FACEBOOK GROUP
https://www.facebook.com/groups/mbpgroup
CONNECT ON INSTAGRAM
https://www.instagram.com/mobilebevpros
FREE MASTERCLASS FOR MOBILE BARS
www.mobilebevpros.com/masterclass